I went back to work yesterday for the first time in over a month and it was quite eventful for a Wednesday in a supermarket, that is.
When I first arrived to start my shift I was greeted with the news that my fellow store greeter (a retired miner) had walked out after being chastised by dreaded manageress for not being in his area i.e the foyer. No doubt he will be back tomorrow after he calms down (his motto is :- I don't need the job, they do).
Then,half an hour into the shift a woman declared that her handbag had been stolen alerting all the managers and security staff to a game of hunt the handbag; ten minutes later the handbag was found at the Deli counter, with everything intact where she had absentmindedly left it!!!!
After my tea break there was a real "theft" incident when a female customer pleaded with me to stop the woman a few paces infront of her; explaining that while she was selecting some apples this woman had dipped into her bag and stole her purse (another customer had alerted her after witnessing the theft.)
I asked the thief (alleged) to stop for a moment to try and work out what the misunderstanding was about (one can never assume someone's guilty on another person's say so) she declined to stop but her face seemed vaguely familar as someone with whom we have had similar dealings with in the past so I alerted our young security guard to follow her across the car park and have another try at gaining her co-operation. By this the victim was getting quite frantic shouting that the suspect was getting away with her purse and credit cards.
All hell was beginning to break loose now as other customers and staff were congregating to see what was going on across the car park, the alleged thief refused to acknowledge the young security man when he approached her so a second member of security staff, who had by now appeared, phoned through to him and requested that he carry on following her to keep a check of where she was heading.
Normally that would have been the end of any involvement by our staff but as the customer was so distraught and positive about her facts and by this time the suspect had been identified as one of the local "druggies", security no.2 phoned the police while security no 1 and a porter followed the suspect across roads and fields then into the housing estate.
While all this was going on I was busy consoling the victim with reassuring words and cups of tea before she went and cancelled her cards.
To cut a long story short , the suspect was followed to a house in a rough part of the estate and my colleagues waited outside 'til the police arrived, in the meantime the suspect's boy friend came out into the street and accused them of roughing up his girlfriend and proceeded to slap and push them around.
Fortunately the police arrived just in time and two arrests were made, one for suspicion of theft and the other for threatening behaviour.
When things had calmed down I went for my evening break (I work 'til 10 pm) and about an hour before finishing a policeman arrived in order to take statements from security staff.
Meanwhile, it was brought to my attention ,that a 30'ish year old man had gone to the Customer Service desk to ask for a plaster for a fairly deep gash to his finger, he said that he had cut it on a fixture but he didn't want to put in a compensation claim, he just wanted a plaster. He was duly given one and off he toddled back into the store. About fifteen minutes later (by now the foyer was quiet) this man went to leave through the exit when the security alarm went off, I approached the man who was now carrying a rather full haversack on his back and asked him if he had any idea what could have set the alarm off. "No", he replied, and held his arms up. "What about anything that could be in your haversack?" I enquired, "Oh, yes" said he "My girlfriend has just paid for a bottle of whiskey and I am carrying it out for her".
"Oh, dear"
I cautiously commented, did the checkout operator fail to remove the plastic security tag?" He then proceeded to show me a whiskey bottle, so I asked him if he would look at his receipt in order to identify the checkout operator.
"My girlfriend's still in the store" he said, "i'll go and ask her for the receipt"and back in he went. Once more I immediately contacted Security who were usually manning the cameras but at that moment were busy making statements to the policeman about the previous incident. Nevertheless they quickly rewound the camera footage and established that, indeed ,the man hadn't gone through a checkout at all after being spotted down the wines and spirit's aisle.
This man wouldn't have realised that there were Police on the premises so it was amusing to watch as the policeman and security staff marched over to him in the clothing department where he had gone, then looked into his bag which actually revealed five bottles of Whisky
Bemused customers looked on as he was frog marched through the shop floor to the security office handcuffed to said policeman protesting his innocence along the way.
Further inspection of the camera footage revealed that whilst the man was getting the attention of Customer Service staff (for the cut finger which he probably cut whilst breaking off the plastic security tags) his girlfriend had walked out the store unnoticed with a full trolley full of groceries 
As I said at the beginning ,"it was quite an eventful shift for a Wednesday".